Compliments and Complaints
At Ease Finance Co., we’re committed to making finance feel easier—and that means putting our clients first every step of the way. Your feedback helps us improve, grow, and continue delivering the high level of service and care our clients deserve.
Whether you’ve had a great experience with us or feel something could’ve gone better, we want to hear from you.
Compliments
We love hearing from clients who’ve had a positive experience. If we’ve exceeded your expectations, or if one of our team members has gone above and beyond, we’d really appreciate you letting us know.
Sharing your compliments helps us recognise great service and continue building a business that puts people first.
You can send your feedback to:
Email: compliance@finsure.com.au
Phone: 1300 346 787 (Option 3)
Mail:
Compliance Manager
Finsure Finance and Insurance Pty Ltd
Level 27, 10 Carrington Street
Sydney NSW 2000
Concerns & Complaints
If you’re ever unhappy with the service you’ve received, we want to make it right. At Ease Finance Co., we take every concern seriously and follow a clear process to ensure your issue is addressed fairly and promptly.
Please provide as much detail as possible so we can fully understand your concerns and respond effectively.
To lodge a complaint, you can contact us via:
Email: complaints@finsure.com.au
Phone: 1300 346 787 (Option 3)
Mail:
Complaints Officer
Finsure Finance and Insurance Pty Ltd
Level 27, 10 Carrington Street
Sydney NSW 2000
Need an Update?
If you’ve already submitted a complaint, you can check on its status at any time using the contact details above. Please refer to your original communication so we can assist you quickly.
Our Commitment to Resolution
We’ll acknowledge your complaint within 1 business day and aim to resolve it within 5 business days. If it takes longer, we’ll keep you updated and provide a written response with the outcome within 30 calendar days.
Still Not Satisfied?
If you’re not happy with the outcome after going through our internal complaints process, you can escalate your concern to our external dispute resolution provider:
Australian Financial Complaints Authority (AFCA)
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001